The Silent Solution

The Silent Solution

You may have seen in the news this morning that the Independent Office for Police Conduct is launching a campaign around the emergency service called Silent Solution.

The service itself has been in place since 2002 and the campaign ‘Make Yourself Heard’ aims to raise awareness to citizens about how to use it.

Silent Solution is a system used by police call handlers to record and monitor situations whereby they cannot correspond with the caller, due to the assumption of the caller being in danger and unable to speak.

The process, if you are unable to talk is to call 999 and then press 55 to be transferred through to the police call management team.

The police also use the system to filter out genuine calls from accidental or hoax calls.

But now the IOPC says that a lack of public awareness means that callers may not be using the system effectively, with as little as 50 in 5000 calls per day automatically pushed through.

Regional Director Catrin Evans said: “It is always best to actually speak to a police call handler if you can, even if by whispering, but if you are putting yourself or someone else in danger by making a sound, there is something you can do.

“Make yourself heard by coughing, tapping the handset or – once prompted by the automated system – by pressing 55.”

You can read the full process and the campaign leaflet here