Now, more than ever before, we’re relying on our technology to run our businesses – after all, we’re only as efficient as the systems we use.
We often hear from businesses struggling to keep up with customer demand, simply due to their outdated, unreliable systems and processes; no business can elevate their operations without the functionality to do so, and this usually starts with a technology review.
Over the last few years we’ve seen businesses take the long overdue leap into the digital world, hanging up their office keys and adjusting their webcams as they joined the technological revolution.
- Hosted remote working solutions
- Video, audio, chat, presence
- Unified communications
- Integrated IT solutions and support
- Cloud computing
- Complete technology review
- Dedicated Account Manager & Account Director
- Proactive recommendations on account usage
- Full management of services
- Deployment and training included
- Full account reviews and discounted rates across additional services
Frontier Technology Case Study Age Scotland
“Charity helps nation respond to COVID-19 emergency as incoming calls soar by 500%”
Age Scotland needed a solution that could deliver on its goals.
The charity wanted a mobilised workforce, calls and queues in one place, a single set of reporting and the ability to access call records remotely.
The IT team wanted to spend less time fixing tech issues with its existing platform. They understood the advantages of switching to the cloud and having a complete refresh. Age Scotland suddenly found itself on the front-line – needing to provide vital services to protect age groups most at risk from Covid-19.
Age Scotland selected the 8×8 XSeries platform, combining cloud PBX, video conferencing and contact centre capabilities.
Then COVID-19 struck and deployment became urgent.
In fact, the First Minister of Scotland, Nicola Sturgeon, stepped in with immediate funding. Five days later, the system was live. Frontier and 8×8 had pulled out all the stops. “We closed on Friday, spent the weekend doing online learning and launched on the following Monday,” Stated Laura Stenhouse, Telephony Manager.
“Frontier’s expertise proved spot on.
The 8×8 X Series met and exceeded expectations. It was easy to use, and employees could access the communication platforms they needed from home. 8×8 provided the qualitative data we needed as a charity for audits and compliance with 18 different laws,” recalls Stenhouse.
We could also add a donation line to service our fundraising campaign.
“The cloud tech really works for us,” says John Douglas, IT Officer.
“Moving services online has been huge. We’ve downsized on-premise equipment , reduced costs and strengthened business continuity. With 8×8, we’ve got extra flexibility in resource provision and could flex up a huge number of licenses easily.” “8×8 surprised us with extra functionality that we now realise we need!” Stenhouse adds, “8×8 Meet has added a whole new dimension to our teams, community groups and veterans projects. We can host friendship circles online and enable people to dial in.” “The system is so intuitive. We’re able to manage queues perfectly and overflow to different teams. The 8×8 solution has been so flexible and such a good investment.”
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When it comes to your business mobiles, it’s important to get it right. The Frontier Group ensures that the process is smooth and efficient, not only from the very start, but throughout the whole of your contract.
In the digital age, there are many options when it comes to keeping your business connected – VOIP, landline and broadband, super-fast fibre, leased line and more. Which one is right for you? Frontier Connectivity helps you find the most efficient solutions for your business.
At the Frontier Group, we understand how IT technology can propel small-to-medium enterprises to the next level, using advanced new systems and our integrated solutions.
Frontier Care Services
A division specifically to cater for businesses in the care industry, Frontier Care Services is uniquely placed to offer bespoke, tailored solutions to care organisations across the UK, with a dedicated team to look after each customer.