*The Frontier Group office will be closing for the Christmas period on Thursday 24th December 3pm.
The office will then be open on the following days;
Tuesday 29th December | 10am – 4pm
Wednesday, 30th December | 10am – 4pm
Thursday, 31st December | 10am – 3pm
Please be aware that only emergency queries can be dealt with during this time, as well as tech support from the Customer Service Team. Any new kit orders or connections will be processed after the Christmas period.
Normal service will resume Monday, 4th January, 9am – 5.30pm.
You can use the functions below, including the new Connected Hub.
Welcome to the Out Of Hours Support Page.
If you require assistance outside of business hours please refer to the below list. The support page is split into network and service.
Please be advised service from the networks is limited outside of business hours.
Mobile
If you have a problem with your Frontier mobile connection, please follow the instructions according to your network. Please have your Business Account Number ready.
| Network | Service | Contact Number | Actions Available |
| Vodafone | Mobile Only | 03333040191 | Lost & Stolen Bars Only |
| EE | Mobile Only | 0800 956 6000 | SIM Swaps Lost & Stolen Bars |
| O2 | Mobile Only | 0344 809 0202 | Lost & Stolen Bars Only |
O2 customers can now make use of their own self service portal called the Connected Hub, where limited actions such as bars and SIM swaps are available to perform without assistance from the Frontier team. You must be registered for the portal, so please contact your Account Manager if you would like an introduction to this service.
For your Connected Hub self service portal, please click below;
Connectivity
Horizon Telephone Systems
If you would like to make changes to your Horizon Telephone System, you can perform Diverts by logging on to your customer portal here.
Vodafone Fixed Line, Broadband and One Net Telephone Systems
| Vodafone | One Net Telephone System | 03333040191 | Lost & Stolen Bars |
| Vodafone | Fixed Line and Broadband | 03333040191 | Outage support – issues logged only |
You can also perform updates and set diverts to your Vodafone One Net Telephone System on the Feature Management Portal, you can find a step by step guide on how to do this here.
If you have a non-urgent request, please email your Account Manager directly, contact the Customer Service team on customerservice@thefrontiergroup.co.uk, or fill in the form below and a team member will respond during office hours.
