Mobile News Awards 2020 – Finalists
As we approach the ten-year anniversary of the official incorporation date of the Frontier Group, we are incredibly proud to be able to say that we were shortlisted for ‘Best B2B Dealer Under 50 Employees’ award, for the Mobile News Awards 2020.
To be nominated by the industry for such an award, means our efforts over the past ten years have to provide first class customer service to our clients have not gone unnoticed.
At Frontier, we have always made it a core aim to be able to adapt to the needs of our customers; and in the past 3 years specifically we’ve made changes to our ways of working, to ensure we move as our customers do.
- We’ve worked with strategic partners to learn about wider products in our client’s industries, to ensure we can give the best first line support possible
- We’ve worked with our internal team in customer service and implementation, to place them in positions where they excel the most
- We’ve trained our staff, not only in products and services, but in relevant qualifications they’re passionate about, like Project Management and Leadership.
- We’ve even setup a division within the company to focus solely on the care industry, so we can educate our team and work closely with specific clients, to better understand their needs.
We also created survey links and embedded them within our teams email signatures, to ensure we were getting an impartial and fair result. Our Customer Service score for the year 2019 – over 75 surveys – totalled 96%.
Our dedicated team of 16 are thrilled to have been finalists and so we’d like to thank our customers for their time, loyalty and opportunity to work with them over the years.
Here’s what our Managing Director, Andrew Rowley had to say;
“In Frontier’s tenth year in business, as Managing Director I am delighted and humbled with the result of tonight’s award. Since I setup the Frontier Group in 2010, I have seen our company go from a small 2-person effort, to an incredible £2milion turnover organisation in just 10 years. To be a finalist for Best B2B Dealer Under 50 Employees Award is a proud moment for myself and all of our Frontier employees, as it shows us that our core values and customer focused culture is recognised by the industry. Thank you to all stakeholders, clients, suppliers, partners and most importantly, our employees, for your dedicated support throughout the years.”