covid 19 – industry updates

covid 19 – industry updates

important updates from the industry

From us to you

As the country continues to work together to pull through uncertain times, we want you to know we’re here if you need any support or guidance in keeping connected.

From our 16 employees to our hundreds of customers, partners and suppliers, we hope you are safe, well and looking after yourselves.

We want to give special thanks to the many, many Social Care Workers and Care Givers that often go unmentioned. We recognise your hard work, dedication, tenacity and spirit, and will always be grateful for the services you provide.

Thank you.


updates – march 2020 onwards

Bank Holiday opening hours | 25/05/20

We’ll be closing on Friday evening for the Bank Holiday weekend. The office will close on Friday 22nd May ,5.30pm and will reopen on Tuesday 26th May, 9.00am.

For anything urgent during that time, you can make use of our Out Of Hours page, where you’ll find details of how to contact your end service provider, for limited queries only.


May Bank holiday opening hours | 07/05/20

We’ll be closing on Thursday evening for the May Bank Holiday weekend. The office will close on Thursday 7th May 5.30pm and reopen on Monday 11th May, 9.00am.

For anything urgent during that time, you can make use of our Out Of Hours page, where you’ll find details of how to contact your end service provider, for limited queries only.


easter opening hours | 06/04/20

We’ll be closing on Thursday evening for the Easter Bank Holiday weekend. The office will close on Thursday 9th April, 5.30pm and reopen on Tuesday 14th April, 9.00am.

For anything urgent during that time, you can make use of our Out Of Hours page, where you’ll find details of how to contact your end service provider, for limited queries only.


utilising your services – talk to your account manager | 27/03/20

As many of our customers will now be remote working, we want you to have the best and most efficient setup possible, so your employees can get on with what they do best.

This is why it’s so important to ensure you’ve thought of everything your employees might need.

Your Account Manager can advise you of how best to work from home, how to improve your employees home connectivity solutions and how to save money on that extra data you might need.  

We urge you to get in touch with your Account Manager, so they can advise you on the best path to take in the current environment, around elements like;

  • Extra data usage – Reduced add ons
  • Tethering at home
  • Avoiding charges for long data sessions
  • Making international calls – saving costs
  • Taking your desk phone home
  • Free software for remote working
  • Diverting your desk phones
  • Providing your employees with temporary mobile broadband
  • Using video conferencing
  • Future Disaster Recovery plans

book a call with your account manager here


openreach closures | 27/03/20

Openreach have taken the decision to to close all non critical contact channels. We expect this to mostly affect in-flight orders, please see here for more detail or contact the Implementation Team if you have any queries or concerns


emergency home working products from vodafone | 27/03/20

Vodafone have released emergency home working products to help relieve pressure on businesses as they move to remote working models. Mobile users can benefit from short term contracts of 3 months, with unlimited usage and tethering included. Shared accounts can also make use of reduced data bundles. See here for full details.


portal and portal mini tablets for videocalling available | 23/03/20

Our write up about the Portal and Portal Mini Tablets is now live – great for video calling.
We’re providing this mostly to care homes that are supplying their residents with ways to keep in touch with their families.


4 months free ‘collaborate’ for horizon customers | 23/03/20

The Collaborate software turns your Horizon telephone system into a fully unified communications setup, so your employees can use their mobiles as desk phones – and you can get it free for 4 months. Watch the full video here


charity golf day postponed | 23/03/20

We have a new date for our Charity Golf Day! We’re moving the event from Tuesday 5th May, to Tuesday 15th September.  We’ll keep your place secure and confirm again nearer the time.