Care Services

Frontier Care Services

communications in the care sector

Frontier Care Services – part of the Frontier Group – is a dedicated division with a focus team, looking after the communications needs of the Health and Social Care sector.

Our team of experienced healthcare telecoms experts offer a personal approach to your communications journey and an unrivalled customer service experience.

Set up in 2016, the Frontier Care Services division aims to make lives easier through technology, by offering each product and service at a bespoke rate for health care providers, helping them focus on what they do best.

Bespoke tariffs matched with a tailored customer service plan – including monthly tariff analytics, bespoke reporting and proactive usage alerts- enable you to leave your infrastructure in safe hands, while you look after those that need it most.

Frontier Care Services now looks after over 250 care organisations, with over 16,000 users, of mobiles, tablets, device management, connectivity, IOT and remote working solutions.

caring for your communications

Frontier partners with other care industry suppliers, meaning we have the knowledge and understanding of other products you might use, such as care planning software and apps.

We study the way your care business operates and recommend solutions based on your requirements, now and in the future.

With bespoke tariffs exclusive to Frontier for the care sector, we'll provide you with the best value way to go paperless, with dedicated support throughout.

Whether it's business mobiles for your domiciliary carers, faster broadband for Head Office, or advice around your IT infrastructure, Frontier Care Services can provide a tailored, fitting solution.

With our Care Communications Review, we can anlayse bills from your current providers and rationalise communications across your organisation, to give you one seamless solution for all.

Care Communications

  • SIMs and bespoke tariffs
  • Mobile and tablet devices
  • EMM Device Management & Security
  • Broadband, Wi-Fi, Leased Line
  • Remote working solutions

Dedicated Support

  • Dedicated Account Manager & Account Director
  • Proactive recommendations on account usage
  • Deployment and training included
  • Full account reviews and discounted rates across additional services

Frontier Care Services Case Study
North West Care

“The responsiveness to queries has been excellent since commencement of service and the team, are exceptional”


“The Frontier Group has supplied mobile phones to North West Care and Support Ltd, part of the North West Independent Health Care Group since September 2014.

We are the largest private health care provider in Northern Ireland; we have a hospital, recruitment agency and domiciliary care division.

The service they provide is solely for the domiciliary care division at this stage, but this is under review. Frontier supply and manage the contract for 700 mobile phone devices which increases on a quarterly bases as the company develops and expands.

To date we have never had any issues or concerns with the service delivery, account management, implementation of new service development including upgrades, mobile changes or contract reviews.
The responsiveness to queries has been excellent since commencement of service and the team are exceptional, professional and work in collaboration with their customer.

I have no hesitation in recommending Frontier to any organisation.”

Shauna Irwin
Operations Manager – North West Care

Care Partnerships
Access Health & Social Care

One of our biggest strategic partnerships in the care environment is with software giant Access Group, specifically Access Health & Social Care.

One of our biggest strategic partnerships in the care environment is with software giant Access Group, specifically Access Health & Social Care.

We work with Access HSC to bring an even higher level of dedicated support to our customers. Our care services team members are trained in Access care planning software to give you first line technical support and diagnostics, should you need it.

All of our devices are tested in line with ACP and People Planner applications to ensure you have the best experience possible when working with Access and Frontier.

We work collaboratively, so that your digital transformation is seamless throughout, giving you the confidence to move forward without paper.

contact us

Call us on 0800 124 4348
or email: info@thefrontiergroup.co.uk

The Frontier Group
Frontier House,
5 Hedley Court,
Orion Business Park,
Tyne Tunnel Trading Estate,
North Shields
NE29 7ST

Monday – Friday: 9am to 5:30pm
Saturday, Sunday, Bank Holidays –
please see the out of hours support page

Get In Touch

Our Divisions

Frontier Mobile

When it comes to your business mobiles, it’s important to get it right. The Frontier Group ensures that the process is smooth and efficient, not only from the very start, but throughout the whole of your contract.

Frontier Connectivity

In the digital age, there are many options when it comes to keeping your business connected – VOIP, landline and broadband, super-fast fibre, leased line and more. Which one is right for you? Frontier Connectivity helps you find the most efficient solutions for your business.

Frontier Technology

At the Frontier Group, we understand how IT technology can propel small-to-medium enterprises to the next level, using advanced new systems and our integrated solutions.

Frontier Care Services

A division specifically to cater for businesses in the care industry, Frontier Care Services is uniquely placed to offer bespoke, tailored solutions to care organisations across the UK, with a dedicated team to look after each customer.

Got a question?

We're here to help. Send us an email, or call us on 0800 124 4348.